DOUGLASS YEAGER 206 Cornell Place Louisville, KY 40207 502) 693 1800 thinkdata@yahoo.com ********************************************************************** CAREER OBJECTIVE ********************************************************************** As an accomplished Senior Project Manager with a proven track record in developing organizations through technology initiatives and team building, my ideal role leverages these talents with an organization searching for solutions. I am looking for opportunities to exercise my exceptional leadership, communication, and strategic management skills in guiding and shaping a major organizational initiative, its teams and its people. 20 years experience in non-profit sector, both as employee and board member. Expert in major gift development and endowment building. Considered a strategic thinker and problem solver. Well respected. ********************************************************************** FUNCTIONAL SUMMARY ********************************************************************** **Senior Non-Profit: 16 years senior management experience in non-profit sector. Direct responsibility for $1 million annual technology budget. Officer of Foundation with $1.8 billion in assets, serving thousands of beneficiary institutions world-wide. 20 years experience in guiding non-profit boards, both in roles of staff support and as board member and President. 13 years direct involvement in Kentucky social service delivery system for children. ** Leadership: A persuasive communicator with customers, suppliers, employees and executive management. Solid leadership skills, with ability to coach and mentor individuals in order to maximize levels of productivity. A collaborative leadership style. ** Solution Driven: 20 year IT veteran with a particular expertise in the ability to quickly assess operational challenges and develop successful solutions. Considered a strategic thinker and creative problem solver. The go-to problem solver. Well respected. Business Acumen: Proven ability to understand business objectives and to bridge the gaps between these objectives and technology, and in documenting this understanding. Highly effective in identifying and partnering with subject matter experts and in leveraging their expertise. ** Operations: Expert in Process Mapping and the implementation of process automation resulting in order of magnitude improvements of time, cost and quality. **Technology: Solid technical knowledge and experience in database architecture, data modeling, and application development in mainframe, UNIX and Microsoft platforms. Skillsets in MS SQL 2000, SQL SP, DTS, ASP, XML, Vbscript, JavaScript, VB, MS Access, ERWin, MindManager, Visio, Advantage Data Architect, Foxpro, IIS, Apache, TC/PIP, Terminal Server/ Citrix, RightFax, Jmail, COBOL, SPSS, IBI Focus, Lotus Domino, LotusScript. ** Senior Corporate: 16 years senior management experience at a leading national Foundation, (assets of $1.8 billion), coupled with MBA from world class program. 20 years experience in guiding non-profit boards, in roles both of staff support and as board member and President. Proven track record in board development. ** Financial Analysis: Expert in financial systems: the detailed development of internal controls; the strategic assessment of P&L statements; and the rationalization and enhancement of revenue. ** Program Management: Complete project management experience for multi-million dollar, and multi-year, systems and software development projects. Skilled in the use of structured project methodologies and project planning tools. Proficient in defining and instituting standards, procedures and methodologies. Accomplished in Joint Application Development (JAD), Use Case requirements and solution prototyping. ** Partnering: Record of success developing and nurturing vendor relationships to further business goals. Proven ability to build cohesive and efficient team environments. ** Micro/ Macro: Detail-oriented professional, capable of planning and organizing strategies to make big picture goals become realistic accomplishments. ********************************************************************** WORK HISTORY ********************************************************************** OMNISYS & CONSULTANT, Louisville, KY 2001-Present ** PROJECT MANAGER: Managed client relationships, Conducted JAD sessions, Developed Business Analysis and Technical Requirements documents, Managed Project timelines and scope. RFP Management: Developed and responded to proposals, evaluated responses.. Platforms consisted of Microsoft NT/2K, MS SQL, ASP, Vbscript, JavaScript, VB, SQL SP, MS Access, MS Project. Clients included - Community Foundations of America, Manage multi-year, multi million dollar program to redefine and upgrade the technology infrastructure in use by Community Foundations nation-wide. - Samtec, Inc, manufacturer of electronic interconnects, led Quotes project within a legacy conversion initiative, specifying new screens, multilingual and notification capabilities. - First National Kentucky Corp, provider of ACH payment processing services, managed re-design and integration of multiple legacy systems into a transaction based scalable engine. - Ambrake, manufacturer of automobile components, and U.S. Army Corp of Engineers, supervised replacement/ upgrade of critical PC/ PLC industrial controller. ** ORGANIZATION FORMATION: Defined business model for startups, Conceived core version 1 system design, Managed & implemented project, Coordinated with marketing teams. Clients included - MusicGames, a web based music product - Family Notification Network, an emergency response notification service ********************************************************************** PRESBYTERIAN CHURCH (USA) FOUNDATION, New York, NY and Jeffersonville, IN 1984-2001 Vice President, Information Systems (1994-2001)/ Manager, IS (1988-1990) Director, IS (1991-1993)/ Asst Manager, IS (1984-1987) ** TECHNOLOGY PLATFORMS: - OS: Utilized AIX/ NT/ W2K/ OpenVMS architecture for rapid response to changing requirements. - Applications: Leader in deployment of enterprise Domino applications (1999); Java based systems (1998); web based reporting (IBI Web Focus) and Lotus Notes (1997), cross platform application development (1995) . Mixed MSSQL/ Oracle/ Legacy COBOL database structures. Winner of a national QSM recognition for software productivity. Chaired International User Group for leading CASE tool vendor (NETRON). - Hardware: Recognized by ComputerWorld (3/92 and 11/95) as a pioneer of business systems based on UNIX and TCP/IP networking architectures. Early adopter of Citrix Winframe technologies (1996), ** PROJECT MANAGEMENT - Co-authored Foundation wide five year strategic plan. - Convened and guided Systems Steering Committee, providing cross departmental priority setting for IT resource allocations. - Defined, designed, architected and developed in-house project management platform (Vortex) integrating initiative profiles/ emerging issues discussion threads/ task management and assignment/ joint calendar coordination/ document management/ defect tracking/ time tracking/ and meeting management. (Notes Domino based) - Customized and deployed nation-wide customer relationship management (CRM) system, named Rapport, (Lotus Domino-based, 2000). Defined, designed and supervised development of enhancements allowing for single click access to daily mutual fund values and other back end legacy data. System reduced field support calls to call center by 40%, and filled "know your customer" NASD requirements for investment advisors. - Automation: Using JAD and other design techniques, defined, designed, developed and deployed process automation solution governing processing of 90% of all transactions across multiple trust instruments. Solution featured data base generated agreements and contracts. (1989, 1994, 1997). COBOL based, using HTML version 1.0 for platform independent document processing and printing. - FASB Compliance: Engineered solution to reporting requirements announced by the Financial Accounting Standards Board (FASB ) for Not for Profits, (Standards 116/ 117). The solution included notification to 2,000 separate beneficiaries of the present value of their interest in over 5,000 separate charitable trusts, established by the life expectancy of all living trust beneficiaries and according to the charitable payout split instructions of each trust, and whether the amount would be permanently restricted as to use or available for general use. - EDI: 14 years experience in defining, establishing and operating EDI relationships across diverse applications and platforms and outsource providers. Transactions included financial histories, file maintenance logs, ACH payments (from multiple sources), and direct interface to client's G/L. ** ORGANIZATIONAL DEVELOPMENT: - Managed ten fold increase in transaction volume by defining standards and deploying process improvements with no net staff increase, and improved quality and controls. - Created trust accounting infrastructure and account architecture to enable launch of historic nationally chartered trust company: conducted RFP selection process, negotiated licensing, modified and deployed SunGard Series 7 Trust Accounting System within a six month timeline. - Improved service levels for investment clients by supervised outsourcing and conversion of $700 million of assets across 17,000 accounts into proprietary mutual funds, using First Data ISG as transfer agent and State Street Bank as custodian within a three month timeline (April-June, '99). - Evolved a paper centric organization with turn around measured in weeks to an organization achieved same day gift and trust processing using technology tools of email, document management, FileNet imaging, process standardization and data base driven contract generation. - Architect and designer of internal control systems processing $160 million in gift receipts, resulting in consolidated and improved tracking, and substantial cash sweep revenue generation. - To bridge the gap between home and field offices, designed and deployed web based reporting system for access to client and account data by field staff and call center users (1997). - Cultivated and formalized or otherwise played a leading role in strategic partnerships with critical vendors. Used as "success story" by Information Builders, Netron, SunGard, Wachovia and others. ** General Management - Architect and designer of internal control systems processing $160 million in gift receipts, resulting in consolidated and improved tracking, and substantial cash sweep revenue generation. - As head of the IT department, participated in enterprise wide budget priority setting and negotiation. - Conceived, developed and obtained Board approval for Capital Budgeting system that encouraged multi-year resource commitments. - Participated in Human Resources planning and Hayes point factoring committee for position analysis. - Actively participated in committee developing corporate Policy Manual. Developed IT policies and procedures for BIS audit by the Office of the Comptroller & Currency (OCC) and Securities and Exchange Commission (SEC). - Negotiated, executed and supervised $500,000 of contracts annually for services and hardware. - Through customizations to the Lawson ERP (1992), used ACH direct deposit (through PNC Bank depository), to eliminate printing & control over 5,000 quarterly checks and improve timing and reliability of service to aging client population. ********************************************************************** LORAIN COUNTY REGIONAL PLANNING COMMISSION, Elyria, OH 1978-1982 Planner: Designed and implemented extensive survey research and social service planning and demand simulation; designed a framework for economic development; media liaison (e.g. Elyria Chronicle Telegram) ********************************************************************** EDUCATION AND COMMUNITY SERVICE ********************************************************************** - MBA, Marketing and Corporate Relations, Columbia University, 1984 - BA, Economics, Oberlin College, 1978 - Baccalaureate, Colegio Americano de Bogotá, Colombia, 1974 (fluent in Spanish) - Past President, Board of Directors, New Directions Housing Corp, Louisville, 1990-1997 - Member, Board of Directors, Bridgehaven Mental Health Services, 2002- Present - Member, Board of Directors, Dayspring (housing provider for the disabled), 2003- Present **********************************************************************